FBAJEE Support: Open a ticket and talk

1. Submit Ticket

Describe the issue type, time, and account information; usually completed in 2 minutes

2. Initial Screening

The team first separately reviews urgent issues, quickly filtering login, app, and contact information

3. Solution Work

Then the specific team replies; if needed they may request screenshots, so keep clear images

4. Resolution and

When the issue is resolved, the ticket is closed; if the same issue occurs again, you can start over by referring to the previous notes

High Priority

If login is blocked or you can't enter the app, such tickets receive faster responses

Medium Priority

New user setup, profile fixes, or payment questions typically fall in the medium queue

General Priority

Understanding features, Help Center navigation, and general information answers usually come on the same day

Help Center

Start here for common questions; the short guide provides answers in 1 to 3 steps

Login Help

If you have questions about password, verification, or account access, this page is useful

App Help

APK, installation, or update issues; the app page guides you

Ticket Number

Each request has a separate number; the 53,582 review-based process makes this easier

Written Answer

The answer message arrives, so you can read it again later; many users in Dhaka prefer this

Payment Notes

Questions related to bKash, Nagad, and Rocket can be separated; the BDT balance is also clear

4.2/5

Average Rating

53,582

Review

7.3M+

Active Users

99.9%

Uptime

How long does a ticket take to answer?

Answers to common questions come quickly; urgent login issues are addressed first, so results come the same day

Where to start?

First check the Help Center; if not, open a ticket from the FBAJEE Contact page

Is separate help available for bKash or Nagad?

Yes, BDT-based questions go to separate notes, so the topic does not get mixed